Think Tink (UK) Ltd

 Delivery Information

In several areas we will deliver your order the same day.

For other areas we offer a 1 to 2 day delivery service.

All deliveries are free of charge on orders over £35.

Orders below this amount will incur a small delivery charge of £4.99.

For Channel Island and other offshore islands

please add £15.

All prices exclude VAT.

Some items, such as furniture, may require additional delivery time.

Please call us on 01422-846535 and we will be glad to assist you.

Returns Policy

We hope that you are pleased with your purchase from Think Tink (UK) Ltd. The main reasons for returns are below, however we understand there may be reasons outside of these that you may need to return goods to us.

Goods Faulty on Arrival

If you are reporting faulty goods within 14 days of receipt, and when the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.

Goods Damaged in Transit

If your goods were damaged in transit, we request that you report it to us within 3 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a full refund to you via your original payment method. 

Goods Faulty in Warranty Period

If you are reporting faulty goods after 14 days of receipt, then provided your product is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a special full on-site service and or telephone help facilities for your convenience which of course, we recommend you utilise in order to correct the fault quickly.  This does not affect your rights to claim against us under the Sales of Goods Act (as amended) if the goods do not conform to the contract and the manufacturer does not repair or replace the goods or offer you an alternative remedy.

If You Have Changed Your Mind 

If you have changed your mind and the goods have not been in your possession for over 3 days (over 3 days and you will be charged a 20% handling fee), then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us.  In particular this means that you will:

·   not open shrink-wrapped or blister pack products 

·    not load software onto any PC or laptop.

·      return in good condition all packaging, manuals, cables etc